Terms of Use

Terms of Use

Thank you for choosing the routing/dispatching services provided by A.I.R.® platform (the "Platform") of Singularity&Infinity Inc. ("we," or "us"). Please carefully read and review the Terms of Use (the "Terms") before using our A.I.R.® services. By registering on, and accessing the Platform, you ("user," "you," or "your") acknowledge that you have read and agreed to the Terms. All content on this page constitutes part of your agreement with us. If you do not agree with any part of the Terms, please stop using the Platform’s services.


  1. All accessing rights to the comprehensive software services provided by our A.I.R.® services to the users, including any updates, enhancements, new functions, newly added editing functions, are subject to the Terms. This Terms applies equally to non-paying users.
  2. With the help of cutting-edge algorithm in solving last-mile delivery problems, our services are able to solve dispatching and routing problems to make prompt and great dispatching/routing plan to your daily decision making.
  3. By default, the user who built the application is the Project Owner. Project Owner can give other users admin access. When the cumulative actively engaged users exceed the quota for a free account, the Project Owner is responsible for the timely payment of bills. Project Owner can transfer the ownership and its corresponding privileges and obligations to another user. The details are described in the sections below.

Your responsibilities to your user account

  1. Accounting sharing is prohibited. You shall use the A.I.R.® services solely as contemplated in the Terms. You may only use our services by logging into the Platform. Legal actions will be taken against all attempts to gain unauthorized access to our website systems.
  2. You shall keep your username, password, and other account details confidential, and you are responsible for all activities and any other actions taken in connection with your account, including, but not limited to, any expenses incurred.
  3. You agree to notify us immediately of any unauthorized access or unusual activities in your account, and take appropriate legal actions to protect personal or company interests. We may ask you to provide personal information or company information as necessary, and we may arbitrate the ownership of the disputed account.
  4. You shall be held liable for losses or damages incurred to us or any third parties due to someone else using your account or password as a result of your failing to keep your account secure, or willingly sharing account information.

Compliance with laws and applicable regulations

You are solely responsible for all content uploaded or published to the Platform and the subsequent communications, including, without limitation, text, image, audio, and visual files. When using the Platform, you agree to follow online etiquette and applicable regulations, and will not:

  1. Distribute or publish any content or files of any formats that are in violation of trademark, copyright, patent, other intellectual property rights, or other proprietary rights;
  2. Distribute or publish any content that is defamatory towards others, violence encouraging, discriminatory against or hostile towards specific or unspecific ethnicity, harassing, bullying, sexually explicit or features nudity, in violation of laws, public order and good morals, or other content that we deem inappropriate;
  3. Sell products that are illegal to sell over the internet, including, without limitation, tobacco products that are addictive and may cause physical damages to the body, alcoholic beverages, guns, controlled drugs and their delivery devices;
  4. Distribute or publish links to an illegal content, including, without limitation, pirated software, illegal file sharing, fraud, gambling, information encouraging crime, other prohibited content, prank, virus, or privacy breach program;
  5. Collect, process, and use personal information (including, but not limited to, real name, contact information, and internet habits) without obtaining consent from your users, or for purposes other than previously agreed; and
  6. Guide others to subscribe to commercials or junk emails.

We do not pre-screen or monitor the content uploaded or published by user but reserves the right to immediately remove any content that we, in our sole discretion, consider being in violation of the Terms, and suspend or terminate the account. The user shall bear all legal responsibilities. We shall cooperate with competent authorities as required for the investigations. In the event of the above circumstances, we may not refund all or part of the fees paid.

Authorization of submitted content

  1. As a routing/dispatching platform, we require a worldwide, full license from users, so we and the cloud servers that links with your A.I.R.® services may use, alter, reproduce, publicly transmit, adapt, and distribute the content you uploaded or published to your A.I.R.® services. This license is perpetual and shall survive the termination of the A.I.R.® services.
  2. A.I.R.® services’s ability to efficiently genearte routing/dispatching plan is crucial for a more stabilized system and comprehensive functions. You hereby agree to grant us a license to use any uploaded or published content for the purposes of platform optimization.
  3. If you do not consent to the above-mentioned authorizations, do not upload or save submitted content, by any means, to the Platform.

Intellectual property rights

  1. The software, program and all contents of the Platform, including, but not limited to, logo, trademark, text, image, video, service framework, website layout, and webpage design are the intellectual properties owned by us in accordance with the law. Without authorization, the user cannot use, alter, reproduce, publicly transmit, adapt, distribute, publish, publicly release the contents, and cannot reverse engineer, de-compile, or disassemble any function, software, and program. If you want to quote or republish the aforementioned contents, you shall obtain prior written consent from us. In case of violation, you shall be liable for losses or damages (including, but not limited to, litigation cost and attorney fee) to us according to law.
  2. If you are involved in the infringement as mentioned above, we have the right to immediately suspend all or part of the operation of your A.I.R.® services, and suspend or permanently terminate your account.
  3. If you believe your intellectual property right has been infringed on the Platform, please send the details of infringement and your contact information, together with the statement of intellectual property ownership to customer@singularinfinity.com.tw

Interruption and suspension of services

The Platform adopts reasonably practicable technology and method to maintain the proper functioning of our system and A.I.R.® services. Nevertheless, we reserve the right to interrupt or suspend the Platform’s services under the following circumstances:

  1. The network equipment for the Platform is undergoing necessary maintenance and construction;
  2. Unexpected breakdown of network equipment;
  3. The network services the Platform uses is interrupted, suspended, or unavailable; and
  4. Force majeure events and acts beyond our reasonable control (including, without limitation, natural disasters, terrorist activities, riots, acts of government, connectivity issues between user’s website and the Platform).
  5. User’s bill is overdue.


  1. We only provide A.I.R.® services according to the specifications announced, and does not undertake any warranties or guarantees for the service or content from the platform.
  2. We disclaim any warranties and indemnities for the interruption, delay or messaging-related defects caused by cloud hosting providers, hardware vendors, third-party service providers that your A.I.R.® services linked with, or any defects and damages caused by other users’ intentional or negligent torts.
  3. Except as expressly provided by law, in any case, our liability for losses or damages caused by the use of the Platform or A.I.R.® services by the user is limited to the actual damages, and does not include the losses of the interests, and the cumulative liability shall not exceed the equivalent of the amount paid by the user to us.


  1. You may, at any time, unsubscribe the A.I.R.® services. If at the month of deletion, the number of cumulative actively engaged users exceeds the quota for a free account, then an e-bill from the Platform will be sent on the first day of the next month. The subscription fee will be charged on a prorated basis, whereas other payment details remain the same as previously described. If you need to delete your account and all account information saved on the Platform, you may send your request to customer@singularinfinity.com.tw
  2. To maintain the proper functioning of the Platform, and protect the rights and interests of our users, we reserve the right to, without prior notice, permanently terminate your account and remove all content uploaded or published to the Platform, and you shall be liable for losses or damages incurred to us and the Platform. Circumstances that may result in such termination include:
    1. User fails to comply with the Terms.
    2. A third-party claims rights to any content uploaded or published to the A.I.R.® services by the user, or files a complaint.
    3. User commits other material acts that may affect the proper functioning of the Platform.

Governing law and courts

This Terms shall be governed by, construed and enforced in accordance with the laws of the Republic of China (R.O.C.), and the Taiwan Taichung District Court shall be the court of jurisdiction for the first instance.

Changes to and termination of the Terms

We reserve the right, at our sole discretion, to make changes or modifications to the Terms at any time. The updated Terms will become effective immediately upon publishing on our website. We will not notify you personally. We recommend that you check this Terms periodically for updates. The latest version can always be accessed by clicking the "Terms of Use" on the A.I.R.® website.

Your continued use of the Platform’s software and services after any updates to this Terms of Use constitutes your acceptance of the then-current Terms.

Questions about the Terms of Use may be sent to customer@singularinfinity.com.tw

Last updated: Oct 7, 2019